Nicolas Manon

Job code: Sr. Account Manager
Level 6

- Overseeing last-mile delivery operations across 3 Delivery Stations in the Paris region, managing a network of 25 Delivery Service Partners (DSPs) responsible for ~25M annual parcels. Indirectly leading an operational team of 16 HCs
- Strategic Partnership Management: Driving high operational standards across 25 external Delivery Service Partners through influence without direct authority — setting expectations, resolving escalations, and building long-term performance accountability
- Cross-Functional Leadership: Bridging field operations and corporate functions (capacity planning, HR, finance, legal) to ensure network readiness and quality, particularly during peak seasons
- Operational Excellence: Leading structural improvement projects targeting last-mile performance KPIs and end-customer delivery experience across the network

Job code: Sales Manager and Sr. Sales Manager as of April 2025 (promoted in 2 years and 3 months)
Level 5 and Level 6 as of April 2025

-Managing a team of 15 Account Managers (Sales Development Representatives) across France and Italy
-Overseeing the customer acquisition process for Amazon Business (Customer qualification, Prospecting, Onboarding)
-Key leadership responsibilities: Strategic communication, Performance monitoring and reporting, Process optimization, Team development, Tool management
-Acting as leader for Sales Growth & Acquisition department
-Ensuring team effectiveness and operational efficiency

Job code: Sales Manager and Sr. Sales Manager as of April 2025 (promoted in 2 years and 3 months)
Level 5 and Level 6 as of April 2025

-Managing a team of 15 Account Managers (Sales Development Representatives) across France and Italy
-Overseeing the customer acquisition process for Amazon Business (Customer qualification, Prospecting, Onboarding)
-Key leadership responsibilities: Strategic communication, Performance monitoring and reporting, Process optimization, Team development, Tool management
-Acting as leader for Sales Growth & Acquisition department
-Ensuring team effectiveness and operational efficiency
-Managed up to 22 people
-Promoted 2 directs to the next level, coached 6 directs to help them find another role within Amazon after their experience with us
-Bar Raiser since September 2025, 100 interviews conducted from Junior to Senior profiles across all lines of business and countries
-Owner of $60MM revenue business (20% of the EU topline) with FR being top performing country (+25% YoY) and IT #3 (+11.2%) vs. average EU performance of +10%

Job code: Team Lead II
Level 5

Leadership & Management :
-Led and transformed French Reseller and Healthcare verticals, managing a team of 2 and owning 30.3% of France Commercial and 18.2% of Amazon Business France revenue ($47M+)
-Successfully onboarded and developed 3 team members, with one promoted to Team Lead in 8 months and another receiving EU "Rising Star Award"
-Trained over 60 EU Account Managers on APIs and Reseller business model model, and 30+ on Operational features launch

Sales & Business Development :
-Consistently overachieved sales goals, delivering $32.7MM revenue in 2023 and $26.3MM in 2024 (+5.5% vs. goals)
-Transformed an unprofitable business to profitable
-Grew Healthcare vertical by +46.4% in 2 years, outpacing EU average by +700bps
-Implemented strategic territory restructuring, increasing efficiency and growth in Healthcare segment

Strategic Initiatives & Innovation :
-Led expansion project with $100MM+ revenue entitl. in 3Y
-Developed and implemented Delivery Experience innovation programs, improving First Attempted Delivery Success by +15%
-Launched Complex Delivery Treatment Program, training 30 Account Managers and onboarding 21 top French customers
-Pioneered cross-border strategy, growing segment by +54% YTD

Project Management & Cross-functional Collaboration :
-Spearheaded internal project, collaborating with multiple teams (Retail, OPS, CS, Tax, Legal)
-Implemented DEX innovations, working closely with AB Ops and Field OPS teams
-Managed Olympics preparation project, achieving 92% customer awareness for 4,100 impacted delivery addresses

Job code: Team Lead II
Level 5

Leadership & Management :
-Led and transformed French Reseller and Healthcare verticals, managing a team of 2 and owning 30.3% of France Commercial and 18.2% of Amazon Business France revenue ($47M+)
-Successfully onboarded and developed 3 team members, with one promoted to Team Lead in 8 months and another receiving EU "Rising Star Award"
-Trained over 60 EU Account Managers on APIs and Reseller business model model, and 30+ on Operational features launch

Sales & Business Development :
-Consistently overachieved sales goals, delivering $32.7MM revenue in 2023 and $26.3MM in 2024 (+5.5% vs. goals)
-Transformed an unprofitable business to profitable
-Grew Healthcare vertical by +46.4% in 2 years, outpacing EU average by +700bps
-Implemented strategic territory restructuring, increasing efficiency and growth in Healthcare segment

Strategic Initiatives & Innovation :
-Led expansion project with $100MM+ revenue entitl. in 3Y
-Developed and implemented Delivery Experience innovation programs, improving First Attempted Delivery Success by +15%
-Launched Complex Delivery Treatment Program, training 30 Account Managers and onboarding 21 top French customers
-Pioneered cross-border strategy, growing segment by +54% YTD

Project Management & Cross-functional Collaboration :
-Spearheaded internal project, collaborating with multiple teams (Retail, OPS, CS, Tax, Legal)
-Implemented DEX innovations, working closely with AB Ops and Field OPS teams
-Managed Olympics preparation project, achieving 92% customer awareness for 4,100 impacted delivery addresses

Job code: Account Manager I and Account Manager II as of December 2022 (promoted as fast-track in 1 year and 3 months)
Level 4 and Level 5 as of December 2022

Sales & Business Development:
-Generated $8.2MM in sales revenue, exceeding YTD goals
-Top performer in France on inputs with +180% vs. goals
-Led strategic international expansion of key accounts
-Developed and implemented territory tiering strategy that enabled generation of 2.5K calls, 7.5K high-value accounts, and $60MM in projected sales

Project Leadership:
-Spearheaded innovative cross-border commerce initiative
-Led development of prepayment pilot program to grant higher credit lines for customers
-Managed strategic partnership projects with other Amazon teams for a full entitl. of $50MM in annual revenue
-Drove AWS collaboration initiative

Team Development & Training:
-Conducted 44+ interviews and served as onboarding buddy for 3+ Account Managers
-Led training and enablement programs reaching 30+ new hires across EU markets
-Organized innovation leadership speaker series achieving 95% NPS and growing attendance by 20% quarter-over-quarter
-Created standardized sales analysis framework adopted by multiple teams across Commercial, Mid-Market and Public sectors

Job code: Account Manager I and Account Manager II as of December 2022 (promoted as fast-track in 1 year and 3 months)
Level 4 and Level 5 as of December 2022

Sales & Business Development:
-Generated $8.2MM in sales revenue, exceeding YTD goals
-Top performer in France on inputs with +180% vs. goals
-Led strategic international expansion of key accounts
-Developed and implemented territory tiering strategy that enabled generation of 2.5K calls, 7.5K high-value accounts, and $60MM in projected sales

Project Leadership:
-Spearheaded innovative cross-border commerce initiative
-Led development of prepayment pilot program to grant higher credit lines for customers
-Managed strategic partnership projects with other Amazon teams for a full entitl. of $50MM in annual revenue
-Drove AWS collaboration initiative

Team Development & Training:
-Conducted 44+ interviews and served as onboarding buddy for 3+ Account Managers
-Led training and enablement programs reaching 30+ new hires across EU markets
-Organized innovation leadership speaker series achieving 95% NPS and growing attendance by 20% quarter-over-quarter
-Created standardized sales analysis framework adopted by multiple teams across Commercial, Mid-Market and Public sectors

-Job code: Account Manager I
-Level 4

-Management of FR B2B SMBs customers from multiple verticals with €25MM to €500MM annual revenue
-2021 performance: Input +75% vs. goals leading to €3MM turnover (+114% vs. goal). 2021 top performer, Rising Star award winner for France
-Develop long-term relationships with customers & prospect C-Level stakeholders (CPO, CFO, and CTO)
-Prospection & Account Management
-Collaboration with multi-functional teams: Finance, Marketing, Professional services or Customer Operations
-Project Management: Learning & Development, Innovation

-Job code: Account Manager I
-Level 4

-Management of FR B2B SMBs customers from multiple verticals with €25MM to €500MM annual revenue
-2021 performance: Input +75% vs. goals leading to €3MM turnover (+114% vs. goal). 2021 top performer, Rising Star award winner for France
-Develop long-term relationships with customers & prospect C-Level stakeholders (CPO, CFO, and CTO)
-Prospection & Account Management
-Collaboration with multi-functional teams: Finance, Marketing, Professional services or Customer Operations
-Project Management: Learning & Development, Innovation

Marketing:
-Product Management app (features & wording)
-Segmentation, identification of primary and secondary targets, competitive benchmarking, definition of value propositions & pricing
-Participation in building the brand identity
-Definition of the acquisition strategy (direct & indirect)
-Recruitment of an online acquisition agency

Sales:
-Definition of the sales strategy, implementation of customer processes
-Analysis of KPIs from the CRM
-Short sales cycles
-Inbound Leads Management & Client Onboarding
-Outbound lead generation (telephone prospecting & emails)
-Long sales cycles
-Identification, contact and signing of partnerships with schools, unions, practitioner groups...

Recruitment & Management:
-Definition of the organization, writing job descriptions and targeting relevant profiles
-Screening of over 300 CVs, 50 interviews conducted
-Recruitment & Management of 4 employees

-1 year as working student at L'Oréal whilst completing my 2nd year of Master in Management at GEM
-General Management of the Consumer Products Division at the WW HQ in Clichy
-International Consumer & Market Insights team
-Analysis & Monitoring of Brand Equity (Awareness, Usage, Brand Engagement & Brand Image) of Mass-Market brands (16 from the Group + Competitors) in 26 countries in cooperation with 2 market research agencies (IPSOS & KANTAR)
-Writing brand performance summaries + Identifying areas for improvement and growth potential for brands/categories globally
-Participation in a monitoring cell to track the impact of Covid-19 on the mass-market and consumer behavior. Weekly summary sent.
-Emerging Markets: Brand Equity performance analysis of brands in 8 countries across 5 categories & highlighting best practices & areas for improvement. Consolidation of the 2017-2019 TVC ad testing database in these countries. Highlighting future trends in various Beauty categories
-Prospective analysis of the Natural Cosmetics and Hair Styling markets globally
-Improving the performance of communication tools (Television & Digital)

-6 months internship during the gap year following 1st year of Master at GEM
-"Global Sales" department at theWW HQ in Hamburg
-Merchandising
-In-store brand activation strategy
-2 Merchandising projects (Sun 2020 + cross-functional campaign) in cooperation with Global Marketing, R&D, 20 countries & 4 design agencies (€50k budget for each project)
-15 Competitive analyses (products, slogans, visuals, designs, advertising, POS materials)
-Research on the store of the future (phygitalization & e-commerce complementarities)
-Digital: Creation of an internal website, 10 Surveys (SurveyMonkey), Visual Attention Software
-Creation of training content for countries, implementation of an internal newsletter
-Consumer Goods / Health & Beauty / Cosmetics
-Shopper & Customer Marketing
-In-Store Marketing Strategies
-Digital: SurveyMonkey, Visual Attention Software, MS Office (Excel & PowerPoint), Office 365

-6 months internship during the gap year following first year of Master at GEM
"Off-the-Road" department (construction, handling and military tires) at the WW HQ in Clermont-Ferrand
-Market study of the top 20 construction companies globally: Segmentation, highlighting business models
-Analysis of the group's reorganization & Camso acquisition
-Data analysis & synthesis of key information
-Strategic Marketing
-Knowledge of an industrial environment
-B2B
-PowerPoint, Qualtrics, Excel